Shipping policy

Unless otherwise agreed, we will deliver the goods to the delivery address provided to us by you at the time of order. If it is more convenient for you to have goods delivered to a workplace or any other suitable location, please give us this information when you will complete order delivery details.

Delivery Charges
Our delivery charges are specific to the location you are shopping from. Please visit our Delivery Help page to view the charges that are relevant.

UK Delivery Times
We will use reasonable endeavours to deliver the goods within 4 working days of your payment. Within the UK goods are guaranteed for delivery via our chosen courier the next working day following despatch. PLEASE NOTE this is following despatch and not from the time of order placement. In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods

International Delivery Times

For international orders, transit time will vary accordingly to destination; generally delivery should be made within 5 working days of despatch, although customers should allow up to 10 working days for goods to arrive after despatch from Marshmallokids. We ask international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

 

Any delivery dates given by Marshmallowkids. are estimates only. Time of delivery is not of the essence of the contract.

Subject to the other provisions of these conditions, we will not be liable to you for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the contract unless such delay exceeds 90 days.

 

If for any reason you fail to accept delivery of any of the goods when they are ready for delivery, or we are unable to deliver the goods on time because you have not provided appropriate instructions, documents, licences or authorisations:

risk in the goods will pass to you (including for loss or damage caused by our negligence);

the goods will be deemed to have been delivered; and

we may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

We may deliver the goods to you by separate instalments. Each instalment is a separate contract and no cancellation or termination of any one contract relating to an instalment shall entitle you to cancel any other contract or instalment.

It is your responsibility to check the goods for any damage and that they are what you ordered upon receipt and you must inform us of such damage within 14 days of delivery. If you fail to inform us of any such damage, you are deemed to have accepted the goods.